Privacy Policy

1. Who We Are

ckt44 is an online gaming and sports betting platform serving players across Bangladesh. Our platform, accessible at ckt44.app, offers cricket betting, live casino games, slots, crash games, and a range of other entertainment products. We act as the data controller for all personal information collected through the platform.

If you have questions about this Privacy Policy or wish to exercise any of your data rights, please contact us at [email protected]. Our privacy team operates during Bangladesh Standard Time (BST, UTC+6) business hours and is committed to responding promptly to all inquiries.

2. Information We Collect

ckt44 collects personal information that is necessary to provide our services, ensure platform security, comply with applicable requirements, and deliver a personalised experience to players across Bangladesh. We collect information in two primary ways: information you provide directly, and information collected automatically as you use the platform.

Information You Provide Directly

• Full name, date of birth, and gender — collected during account registration to verify your identity and confirm you meet the 21+ age requirement.
• Contact information including phone number and email address — used for account communications, transaction confirmations, and support.
• National Identity Card (NID) or passport details submitted during KYC verification — retained securely as required by platform integrity standards.
• Financial information such as your preferred payment method (bKash, Nagad, Rocket, Upay, or bank details) — used solely to process deposits and withdrawals.
• Communications you send to our support team, including emails, chat messages, and feedback submissions — retained for quality assurance and dispute resolution.

Information Collected Automatically

• Device and browser information including device type, operating system, browser version, and screen resolution — used to optimise the platform for your device.
• IP address and approximate geolocation — used for fraud prevention, eligibility verification, and platform security monitoring.
• Session activity data including pages visited, games played, bets placed, and time spent on platform — used for service improvement and responsible gaming monitoring.

3. How We Use Your Information

ckt44 uses the personal information we collect solely for lawful, specified, and legitimate purposes directly related to the provision of our gaming and betting services. We do not use your data for purposes incompatible with those for which it was collected. Specifically, we use your data to:

• Create and manage your ckt44 account, including identity verification and KYC compliance.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners, and maintain accurate transaction records.
• Provide customer support and resolve disputes, complaints, or technical issues raised by you.
• Monitor and enforce responsible gaming policies, including applying deposit limits, session reminders, and self-exclusion requests.
• Detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the platform.

4. Sharing Your Information

ckt44 does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We share your information only in the following limited and necessary circumstances:

Payment Processors

To complete your transactions, we share the minimum necessary payment and identity information with certified payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners are contractually bound to use your data solely for transaction processing and to maintain strict data security standards.

Legal & Regulatory Obligations

ckt44 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will disclose the minimum data necessary in all such cases and will notify you where legally permissible.

Service Providers

We work with a limited number of trusted third-party service providers who assist us in operating the platform — for example, analytics providers and IT infrastructure partners. These providers operate under strict data processing agreements and are permitted to use your data only to perform services on our behalf. They are prohibited from using your data for their own commercial purposes.

5. Cookies & Tracking Technologies

ckt44 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players in Bangladesh interact with our services. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies — strictly necessary for the platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies — collect aggregated, anonymised data about how users navigate the platform, which pages are most visited, and where technical errors occur. This data helps us improve ckt44 for all players.
• Preference cookies — store your language choice, display settings, and other personalisation preferences so they persist between sessions.

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using core platform features. For more information about managing cookies on common mobile browsers used in Bangladesh, consult your browser's help documentation.

6. Data Retention

ckt44 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The following general retention periods apply:

Active Account Data

While your account remains active, ckt44 retains all registration, transaction, and gameplay data necessary to provide you with a continuous, uninterrupted service. This includes your full registration profile, deposit and withdrawal history, betting records, and responsible gaming settings.

Closed Account Data

Following account closure, ckt44 retains a minimum record set — including your name, contact details, transaction history, and KYC documents — for a period of up to 5 years from the date of closure. This retention is necessary to comply with anti-money laundering obligations, to resolve any post-closure disputes, and to honour our record-keeping responsibilities. After this period, your data is securely and permanently deleted or anonymised.

7. Your Data Rights

As a ckt44 player, you have specific rights with respect to the personal data we hold about you. ckt44 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our privacy team at [email protected].

• Right of Access — You may request a copy of all personal data ckt44 holds about you, along with information on how it is being used.
• Right to Rectification — If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to other forms of processing on grounds relating to your particular situation.

ckt44 will respond to all data rights requests within 10 business days of receipt. In complex cases, we may extend this period by a further 10 business days, in which case we will notify you of the extension and the reasons for it. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

8. Security Measures

ckt44 takes the security of your personal data seriously and has implemented a range of technical and organisational safeguards to protect it against unauthorised access, loss, destruction, or alteration. Our security framework includes:

• SSL/TLS encryption on all data transmissions between your device and the ckt44 platform, ensuring your credentials and financial details travel securely.
• Encrypted storage of sensitive data at rest, including passwords (stored as salted hashes, never in plain text) and KYC documents.
• Role-based access controls ensuring that only authorised ckt44 personnel with a legitimate need can access player data, and all access is logged and audited.
• Regular penetration testing and vulnerability assessments conducted on the platform infrastructure to identify and remediate security weaknesses before they can be exploited.
• 24/7 fraud monitoring systems that detect anomalous account behaviour, unusual transaction patterns, and potential account compromise in real time.

Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any security incident affecting your ckt44 account, please notify us immediately at [email protected]. We will investigate all reported incidents promptly and notify affected players in accordance with applicable requirements.

9. Children's Privacy

ckt44 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to ckt44 without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete all data associated with the minor's account.

Our platform uses age verification during registration and reserves the right to request documentary proof of age at any time. Accounts found to belong to persons under 21 will be closed immediately and any balance forfeited in accordance with our Terms & Conditions.

10. Changes to This Privacy Policy

ckt44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform features. When material changes are made, we will notify registered players via the email address associated with their account or through a prominent notice displayed on the ckt44 platform. The effective date of the most recent revision is displayed at the top of this page.

Your continued use of the ckt44 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ckt44 handles your personal data, please do not hesitate to contact our dedicated privacy team. We are committed to addressing all privacy-related inquiries transparently and within the timeframes outlined in this policy.

Privacy contact: [email protected]. Our privacy team operates during Bangladesh Standard Time (BST, UTC+6) business hours, Monday through Sunday. We aim to respond to all privacy inquiries within 5 business days. For urgent security concerns such as suspected account compromise, please mark your message as urgent so it is prioritised by our team.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. By using the ckt44 platform and providing your personal data, you acknowledge that your information will be processed as described in this policy. ckt44 operates as a safe and reliable platform with SSL encryption and fair play standards designed to protect all players.

Any dispute arising out of or in connection with this Privacy Policy that cannot be resolved through direct communication with our support team will be subject to resolution through applicable dispute resolution mechanisms. We are committed to working with all players in good faith to address any privacy concern promptly and fairly.